Client Success Manager

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gShift is currently seeking two full-time Client Success Managers to deliver SEO, Social Media and Content Marketing services to its clients.

 

Primary responsibilities include:

Be the main point of contact for professional services clients and execute their services contracts:

 

  • Setup and/or configure gShift software
  • Schedule and conduct kick-off meetings to define goals, the scope of Web presence optimization projects, roles/responsibilities and timelines for delivery
  • Benchmark client’s existing Web presence for future progress reporting purposes
  • Conduct product walk-throughs/demos for clients and prospects
  • Conduct on and off-site Web presence audits to identify strengths, weaknesses, opportunities and threats. Includes technical review of website, content, social media accounts, Google and Bing Webmaster account setup/review, Google Analytics setup/ review/configuration
  • Make on-site, off-site and ongoing optimized content marketing optimization recommendations based on current industry best practices
  • Implement on-site, off-site and ongoing optimized content marketing recommendations based on the definition of roles/responsibilities and timelines
  • Conduct on-going keyword research
  • Assist or lead the Content Marketing Strategy
  • Implement Social Media Strategy to support the Content Marketing Strategy
  • Monitor client’s Web presence via gShift according to the scope of the project
  • Report on project progress and Web presence optimization results based on defined timelines and goals (weekly, biweekly, monthly and/or quarterly) using gShift’s software and Google Analytics
  • Keep track of and report on use of contracted service hours to client, sales and corporate services, as required
  • Communicate regularly and professionally with clients.
  • Keep current on Web presence optimization best practices and Google Algorithm changes.
  • Provide feedback on professional services quotes and proposals.
  • Conduct client-facing group webinars.

 

Qualifications:

 

  • Post-Secondary education in Marketing, Journalism, Business Administration or equivalent

 

Advanced knowledge of:

  • Search Engine Optimization
  • Content Marketing (creation, editing, optimizing and distribution)
  • Social Media account configuration and management
  • HTML and Responsive Design
  • Content management technologies
  • Google Analytics
  • Google and Bing Webmaster tools
  • gShift
  • Excellent writing and publishing skills
  • Customer service oriented
  • Time management skills
  • Well spoken and ability to conduct client meetings
  • Hard working and self-motivated

Compensation:

  • Competitive salary depending on experience
  • Health Benefits
  • Vacation Time
  • Employee Stock Options

 

 Email resumes to hr@gshiftlabs.com. No Placement Agencies please.